UPDATE: 

Arbor have identified the cause of the Parent App issue and are releasing an updated version of the app.  If you are still having problems logging in, please delete your existing app and re-install it to ensure that you are using the most up to date version.

If you have updated your app and are still unable to log in, please email the school's Data Team for further assistance.

 

23.06.26:

Arbor have confirmed that there have been some issues with accessing the Student App and Parent App.

Student App

The issues with the Student App now appear to have been resolved.  If students are still unable to log in, they should delete the app and reinstall it. If they are still having issues, we recommend that they reset their password using the guidance here.  They can also access their account via the main Arbor website here: https://login.arbor.sc/

Parent App

Parents/Carers are being advised to use a web browser to access their Arbor account instead of the Parent App, for the time being.  There is a link to the main Arbor website below and this can also be found under 'quick links' at the top of the Cheam High website.

https://login.arbor.sc/

We apologise for the inconvenience caused and will provide updates as we receive them.